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Excelência no Atendimento e no Relacionamento com o Cliente - Instituto Berredo

Excelência no Atendimento e no Relacionamento com o Cliente

 Carga Horária: 12 Horas


Sem dúvida, o mercado exige cada vez mais um atendimento de excelência, sendo este um fator primordial na decisão de compra. Neste contexto criam-se novos modelos de gestão, onde o diferencial competitivo das organizações passou a ser a competência relacional, o envolvimento e o bom atendimento junto aos seus clientes.


Capacitar os participantes a atender, negociar, gerar soluções, encantar e deleitar seus clientes por meio de um relacionamento saudável produtivo.


Empresários e vendedores


  • Atender a clientes é atender pessoas
  • Interações com os clientes
  • Mapeando as interações de serviços, ciclo de serviços
  • Atributos da qualidade no atendimento
  • Definição de atender e tratar bem
  • Os doze verbos no atendimento ao cliente
  • Os sete pecados no atendimento
  • Os cinco atributos essenciais para a inteligência emocional no relacionamento com o cliente
  • Despertando o desejo de posse
  • Habilidades essenciais do profissional de atendimento
  • Comportamento assertivo
  • Valor agregado no atendimento


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